Privacy Policy

Introduction

Welcome to https://tesla-technician-training.collision-talk.com (referring to our website, applications, services, and products collectively as ‘the Platform’ or ‘we’). We are committed to protecting the privacy and data security of our users. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in accordance with applicable privacy laws worldwide, including but not limited to Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec Law 25, the General Data Protection Regulation (GDPR) of the European Union, Brazil’s General Data Protection Law (LGPD), California’s Consumer Privacy Act (CCPA/CPRA), Colorado’s Privacy Act (CPA), Utah’s Consumer Sales Privacy Act (UCPA), Connecticut’s Connectict Consumer Data Privacy Act (CTDPAA), Virginia’s Consumer Data Privacy Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and others.

Scope

This policy covers all aspects of your interaction with our Platform, including but not limited to:

Accessing and using our applications and services as an authorized user.
Visiting our websites linked to this Privacy Policy.
Receiving communications from us via email, phone calls, or text messages (SMS).

Please note that this policy does not apply to third-party platforms, apps, products, or services accessed through links on our site. These entities have their own privacy policies governing your data.

Processing Activities

This Privacy Policy outlines the ways in which we process personal data for various purposes:

Account Creation and Management: We collect information when you sign up for an account, such as your name, contact details, and login credentials.
Payment Processing: Financial data like credit card information is collected to facilitate transactions on our Platform.
Purchase History: Details of your purchases, including products or services availed, are recorded for billing and record-keeping purposes.
Mobile Device Information: We may collect unique identifiers from your mobile device to enhance our app’s performance.
Location Data: With your consent, we access location data to provide personalized content and services.
Feedback and Reviews: Personal information is collected when you choose to share feedback or write reviews on our Platform.
Social Media Integration: If you log in through social media accounts, we may receive personal data from these platforms.
Product Interaction: We track your interactions with our products to analyze user behavior and improve offerings.

Personal Data Collection

We gather different types of Personal Data as described below:

Account Information: This includes your name, email address, user ID, and password hash.
Payment Details: Credit/debit card numbers, expiration dates, CVV codes, and billing addresses are stored securely for transaction processing.
Financial Records: We may retain records of transactions, including amounts spent and payment methods used.
Purchase Data: A log of your purchases, order history, and product preferences is maintained.
Mobile Device IDs: Unique identifiers like IP addresses, device types, and operating system versions are collected for analytics.
Location Information: Your approximate location data (with consent) to provide location-based services.
Feedback and Communication: Content from emails, comments, surveys, and messages exchanged with our support team.
Social Media Profiles: Personal information obtained through social media integrations.
Product Usage Data: Details of your interactions with products on our Platform.

Cookies

We use cookies (small text files placed on your device) to enhance user experience and gather analytics:

Strictly Necessary Cookies: These are essential for navigating our website, ensuring basic functionalities, and maintaining user sessions.
Preference Cookies: Used to remember settings and preferences you’ve chosen for personalized experiences.
Analytics Cookies: Track usage patterns to analyze site performance and optimize content delivery.

Users can control non-essential cookie preferences through our Cookie Manager.

Retention and Deletion

We keep personal data only for as long as necessary or as required by law:

Data related to account maintenance, payment processing, and legal obligations is retained until the account is inactive or all relevant transactions have been completed.
Analytics and usage data are typically kept for a period of 24 months before being anonymized or deleted.
We regularly review and delete unnecessary data to ensure compliance with privacy regulations.

Security Measures

We implement robust security practices to safeguard your personal information:

Employing encryption protocols during data transmission and storage.
Utilizing secure third-party processing services to handle payments and sensitive data.
Regularly updating security measures to protect against emerging threats.
Restricting access to personal data based on the principle of least privilege.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under 18 years of age. Our Platform is designed for adults, and we encourage parents to supervise their children’s online activities.

Your Rights (in accordance with applicable privacy laws)

Depending on your location, you have certain rights regarding your personal data:

Access: The right to request access to the Personal Data we hold about you.
Rectification: Requesting corrections or amendments to incomplete or inaccurate Personal Data.
Erasure/Right to be Forgotten: Asking us to delete or remove your Personal Data from our systems.
Restriction: Limiting our use of your Personal Data under certain circumstances.
Data Portability: Obtaining a copy of your Personal Data in a structured, commonly used format.
Objection: Opposing the processing of your data for specific purposes.
Non-Discrimination: Ensuring that you are not subject to unfair treatment due to exercising your privacy rights.
Appeals and Complaints: Filing appeals or complaints with our privacy officer (see Contact Information).

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we encourage users to review it periodically for any modifications.

Contact Information

For any questions regarding our Privacy Policy, data practices, or to exercise your rights:

Email: [email protected]
Postal Address: [Privacy Team Contact Address]

We are committed to addressing your privacy concerns promptly and effectively.